Do you only build ecommerce websites?
No. We build entry-level websites, custom small business websites, landing pages, portfolio-style sites, and ecommerce systems. Ecommerce is available when the business needs it, but the public focus is practical websites for small businesses.
Can you help if I already have a website?
Yes. We can help clean up, restructure, redesign, or improve an existing site. For ecommerce stores, we can also help with products, collections, navigation, pickup, shipping, customer flow, and backend structure.
How do payments work?
Projects begin with a 50% deposit. The remaining 50% is due before launch, final handoff, or transfer of completed files and access.
How do revisions work?
A revision is an adjustment to the agreed-upon direction, structure, or design that has already been built. A new request is work that changes the original scope or direction, adds new functionality, or requires rebuilding work in a way that makes previously completed work obsolete.
Are platform, app, and domain costs included?
No. Platform fees, app subscriptions, domain purchases, email hosting, paid themes, and third-party tools are paid separately by the client. We can help set them up and configure them.
Who can use monthly support?
Monthly support is currently available for websites we built. This keeps support practical because we already understand the site structure, setup, and decisions behind it.
What counts as a monthly support request?
A request is a small website update or support task, such as a text change, image swap, link update, product edit, announcement update, basic troubleshooting, or small product addition. Very small fixes may be handled at our discretion without counting toward the monthly request limit.
What is not included in monthly support?
Full redesigns, major rebuilds, large product imports, brand-new systems, and work that changes the site enough to become a new project are quoted separately. Unused support requests do not roll over.
Do you offer rush or emergency support?
Rush support may be available for an added fee depending on availability and the amount of work required. Weekend support is not currently included.
What projects are not a good fit?
We are not the right fit for large software platforms, SaaS products, user-account systems, or projects that require complex security architecture. We are best suited for small business websites, ecommerce setups, and practical website systems.